Terms & Conditions
Effective Date: 09/10/2026
Welcome to Liani and Co! These Terms & Conditions ("Terms") outline how we sell and deliver our products to you. By using our website or placing an order, you agree to these Terms, so please read them carefully.
1. About Us
Liani and Co is a UK-based brand offering jewellery with meaning. Each piece is a personal promise.
Our website: lianiandco.com
Our email: clientservices@lianiandco.com
2. Ordering
When you place an order, you agree that:
All information provided is accurate and complete
You’re authorised to use the payment method you provide
Your order is subject to availability and confirmation
Once your order is placed, we’ll send you a confirmation email. This is not acceptance of your order — the contract is only formed when your order is dispatched.
3. Product Information
We aim to display all products and descriptions as accurately as possible. However:
Colours may appear slightly different depending on your screen
Our jewellery is handmade or hand-finished, so slight variations may occur
Product availability is subject to change
4. Prices & Payments
All prices are in GBP (£)
Prices may change at any time, but confirmed orders won’t be affected
We accept payments via secure third-party processors (e.g. Shopify Payments, PayPal)
Promo codes must be applied at checkout — we can’t apply them after an order is placed
5. Shipping
We ship domestically and internationally
Estimated delivery times are provided at checkout
Once dispatched, we are not liable for delays caused by couriers or customs
Any customs/import fees are the buyer’s responsibility
Full shipping info is available here
6. Returns & Exchanges
We accept returns within 14 days of delivery if the item is:
Unworn
In original packaging
Not a custom/personalised piece
Return shipping costs are the responsibility of the buyer. Refunds are issued once the return is received and inspected.
For full return details, see our [Returns Policy] (insert link).
7. Faults & Repairs
If your item arrives damaged or develops a fault within 30 days, please email us with photos and your order number. We’ll either repair, replace, or refund it depending on the situation.
8. Intellectual Property
All content on our website — including photos, logos, product names, and descriptions — belongs to Liani and Co. You may not copy, reproduce, or use any part of it without permission.
9. Limitation of Liability
We are not liable for:
Any indirect or consequential losses
Allergic reactions (all materials are listed in product descriptions)
Damage caused by misuse, accidental wear, or improper care
Please read our jewellery care instructions to get the most from your pieces.
10. Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be handled by the UK courts.
11. Contact Us
Got a question?
📧 clientservices@lianiandco.com
We’re always here to help.
